Privacy Policy

Effective Date: 1st August 2025
Last Updated: 1st August 2025

Unitruck Services Ltd (“we”, “our”, “us”) is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and protect your personal information when you interact with us, whether via our website, by phone, in person, or through other services we provide.

1. Who We Are

Unitruck Services Ltd
Registered Office: Granby House, Firswood Road, Garretts Green Industrial Estate, Birmingham, B33 0SS
Company Number: 05484357
Email: unitruckservices@live.co.uk
Phone: 0121 786 1500

2. What Information We Collect

We may collect and process the following types of personal data:

Contact Information: name, address, phone number, email address
Identification Details: vehicle registration, driver license number (where applicable)
Payment Information: billing details, payment card details (processed via secure third parties)
Usage Data: how you use our website or services
Technical Data: IP address, browser type, device information
CCTV Footage: if you visit our premises

3. How We Collect Your Data

We collect data through:

Forms you complete on our website or in person
Communications by phone, email, or post
Use of our website or services
Cookies and analytics tools
CCTV monitoring on premises

4. Why We Use Your Information

We use your data for:

Providing our services and products
Customer support and communication
Processing payments and invoices
Legal and regulatory compliance
Marketing (with your consent, where required)
Security and fraud prevention

5. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases:

Contractual necessity – to provide services you request
Legal obligation – to comply with applicable laws
Legitimate interest – for business operations and service improvements
Consent – for certain marketing activities

6. Data Sharing and Disclosure

We may share your information with:

Payment processors and service providers
IT and cloud service providers
Legal or regulatory authorities (where required)
Third parties in the event of a business sale or restructuring

We do not sell your personal data.

7. Data Retention

We retain your personal data only for as long as necessary:

To fulfil the purposes we collected it for
To comply with legal obligations
To resolve disputes and enforce agreements

8. Your Rights

Under data protection law, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at unitruckservices@live.co.uk

9. Cookies and Tracking

Our website may use cookies to improve user experience and analyse website traffic. You can manage cookie preferences through your browser settings.

10. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website and noted with a revision date.

11. Contact Us

If you have questions about this policy or how we use your data, please contact:

Data Protection Officer
Unitruck Services Ltd
Email: unitruckservices@live.co.uk
Phone: 0121 786 1500